Service & Repairs
GARAGE DOOR
If your garage door is not working properly, there is always a specific cause, whether it’s a failed component, incorrect tension, or a system that has gone out of alignment.Problems such as doors not opening or closing correctly, uneven movement, or excessive noise usually indicate underlying mechanical issues that need to be addressed properly.
We identify the exact fault and carry out the correct repair to restore safe, reliable operation without unnecessary replacements or guesswork.
Garage doors operate under tension using springs, cables, and moving components that work together every time the door opens and closes. The motor only assists this movement.
When these components are worn, incorrectly adjusted, or out of balance, the door places strain on the entire system, especially the motor, leading to further damage if not corrected.
Regular servicing is not something most homeowners think about, but it plays a critical role in preventing failures and maintaining correct door balance. A properly serviced garage door operates safely, reduces strain on the motor, and helps avoid unnecessary repairs and early component failure.
COMMON GARAGE DOOR
PROBLEMS
Can you recognise your garage door problem?
Below are some of the most common issues we repair. If your door shows similar signs, we can identify the cause and carry out the correct repair.
Not sure what the problem is? Call us and we’ll help you identify it.
Hover over the image of the problem that looks similar to your garage door.
Garage Door Torsion Spring Replacement
Garage Door Torsion Spring Replacement
Garage door torsion springs carry the full weight of the door. When a spring breaks or loses tension, the door becomes heavy, unsafe, or may not open at all. We replace damaged springs and restore correct balance and safe operation.
Tip-Up Garage Door Fittings Repair
Tip-Up Garage Door Fittings & Jamb Set Repair
Tip-up garage door fittings, bearings, and jamb sets can wear out over time, often without visible signs. Because these components are not always easy to see, wear is usually only noticed once the door becomes stiff, uneven, or difficult to open.
Garage Door Cable Off Drum Repair
Garage Door Cable Off Drum Repair
Garage door cables can come off the drum or lose tension, causing the door to lift unevenly, jam, or stop working completely. We realign and secure the cable system to restore proper balance and operation.
Garage Door Panel Dent Repair
Garage Door Panel Dent Repair
Garage door panels can be damaged by impact from vehicles or heavy objects. Dents can affect both the structure and movement of the door. We repair or replace damaged panels.
Tip-Up Garage Door Panel Replacement
Tip-Up Garage Door Panel Replacement
Tip-up garage door panels can rust and deteriorate over time, especially in coastal areas like Cape Town. This weakens the door and affects operation. We replace panels with durable materials suited to the environment.
Roll-Up Door Curtain Replacement
Roll-Up Garage Door Curtain Replacement
Roll-up garage door curtains can bend or deform due to impact or forced movement. This can cause the door to jam or stop working. We replace damaged curtains to restore smooth and secure operation.
Sectional Garage Door Hinge Repair
Sectional Garage Door Hinge Repair
Damaged or broken hinges can cause door panels to separate, shift, or come out of alignment. This can lead to jamming or the door coming off track. We repair or replace hinges to restore correct movement.
Aluminium & Glass Panel Replacement
Aluminium & Glass Garage Door Panel Replacement
Cracked or broken glass panels compromise both safety and security. Impact damage can weaken the door structure. We replace damaged panels to restore strength, safety, and finish.
Garage Door Torsion Bar & Shaft Repair
Garage Door Torsion Bar & Shaft Repair
The torsion bar and shaft system supports the lifting mechanism of the door. If it becomes worn, misaligned, or damaged, the door may not open smoothly or safely. We repair and realign the system to restore proper operation.
Emergency Release Cord
Garage Door Emergency Release Cord
The emergency release allows manual operation of the door during power failure. If the cord is damaged, the door may not disengage when needed. We repair and restore correct manual operation.
Garage Door Escape Lock Repair
Garage Door Escape Lock Repair
Escape locks allow manual access from outside when there is no other entry point. If the lock or cable fails, you may be locked out completely. We repair and replace escape lock systems to restore access and safety.
Track Hinge Repair
Track Hinge Repair
If the track is unstable, the garage door can come off it’s track, it can become jammed and unsafe to use. This is often caused by misalignment or damaged brackets. We realign and repair the system to restore safe operation.
Garage Door Bottom Seal Replacement
Garage Door Bottom Seal Replacement
A worn or damaged bottom seal allows water, dust, and pests into your garage. We replace seals to restore proper sealing and protection.
Garage Door Cable Repair
Garage Door Cable Repair
Frayed or damaged cables are a serious safety risk and can cause the door to drop or lift unevenly. We replace cables to restore safe and balanced operation.
Tip-up Hinge & Bracket Repair
Garage Door Tip-up Hinge & Bracket Repair
Bent or damaged hinge arms and brackets can cause the door to twist, jam, or fail. We repair or replace components to restore safe movement.
Garage Door Motor Sprocket Replacement
Garage Door Motor Sprocket Replacement
If the motor runs but the door does not lift, the drive gear or sprocket may be worn or damaged. We replace faulty components to restore reliable operation.
Garage Door Roller Replacement
Garage Door Roller Replacement
Worn rollers cause noisy, jerky movement and place strain on the system. We replace rollers to restore smooth and quiet operation.
Garage Door Steel Hinge Replacement
Garage Door Steel Hinge Replacement
Weak or damaged hinges can cause panels to shift or fail. We replace hinges with stronger steel components for improved durability and stability.
Garage Door Top Bracket Repair
Garage Door Top Bracket Repair
A damaged or loose top bracket can cause the motor arm to pull away from the door, leading to structural damage. We repair and reinforce this critical connection point.
Dangerous or Incorrect Repairs
Dangerous or Incorrect Garage Door Repairs
Incorrect or DIY repairs can be extremely dangerous, especially when dealing with springs and cables under tension. Unsafe repairs can lead to sudden failure, serious injury, or further damage. We correct unsafe work and restore proper, safe operation.
If your door is not operating safely or reliably, it should be inspected by a professional before the problem worsens or causes further damage.
How Our
Repair Service Works
Initial Assessment
In many cases, we can assess the issue in advance via a phone call, email, or photos sent on WhatsApp.
Call-Out & Inspection
We carry out a full on-site inspection of your garage door system to identify the exact cause of the problem.
On-Site Repair (Where Possible)
Most repairs can be completed during the same visit, depending on the fault.
If Parts Are Required
If specific parts are needed, we make the door safe and secure and return to complete the repair once parts are available.
GARAGE DOOR
SERVICING & MAINTENANCE
Regular servicing helps prevent breakdowns and keeps your garage door operating safely and smoothly.
A service is a preventative maintenance visit where we assess the full operation of your garage door system and ensure all components are functioning correctly.
What we check during a service:
- Spring tension and door balance
- Lift cables and alignment
- Rollers, hinges, and moving parts
- Tracks and door alignment
- Motor operation and settings
- Safety features and manual release systems
We also carry out adjustments and lubrication where required to maintain smooth, reliable operation and reduce unnecessary wear on components.
WHY SERVICING
YOUR GARAGE DOOR MATTERS
Garage doors are used daily and are made up of multiple moving parts under tension.
Regular servicing helps to:
- Prevent unexpected breakdowns
- Extend the lifespan of your garage door and motor
- Reduce long-term repair costs
- Ensure safe operation for your household
If your door has not been serviced in over a year, it is recommended to have it inspected.
SAFETY
IMPORTANT NOTICE
Garage doors are used daily and operate under tension using multiple moving components.
Regular servicing helps to:
- Prevent unexpected breakdowns
- Extend the lifespan of your garage door and motor
- Reduce long-term repair costs
- Ensure safe operation
If your garage door has not been serviced in over a year, it is recommended to have it inspected.
Garage doors operate under high tension and can be dangerous if handled incorrectly.
Components such as springs, cables, and tension systems should only be handled by a qualified technician. Attempting to repair these parts without the correct tools and experience can result in serious injury or further damage.
If something does not look or sound right, it is best to have your garage door professionally inspected.
Garage Door Inspection
Checklist
You may notice early signs that your garage door needs attention. These usually indicate that components are worn, out of balance, or starting to fail.
Look out for the following:
- Unusual noises during operation
- Door not opening or closing smoothly
- Door feeling unusually heavy when operated manually
- Visible wear on cables, rollers, or hardware
- Door not staying open when lifted manually
- Motor struggling or responding slowly
If you notice any of these signs, it is best to arrange a professional inspection before the problem worsens or causes further damage.
FREQUENTLY ASKED QUESTIONS
Q. Do you charge a call-out fee?
A. Yes, we charge a standard call-out fee, which includes a garage door service. During the visit, our technician will go through the full operation of your garage door, checking all mechanical components, carrying out adjustments, and ensuring everything is working safely and smoothly. If any worn or faulty parts are identified that require repair or replacement, we will discuss this with you and provide a quotation before proceeding. “This is not just an inspection — it is a full service of your garage door system.”
Q. What is the difference between a service and a repair?
A. A service is preventative maintenance to keep your garage door operating smoothly. A repair is required when the door is not working correctly or has stopped operating.
Q. What happens if my garage door is not working?
A.If your garage door is not working, we will first try to assess the issue via a phone call, email, or photos sent on WhatsApp. This helps us identify the problem in advance and, where possible, arrive with the correct parts to complete the repair on the same visit. “This helps reduce delays and, in many cases, allows us to complete the repair in one visit.” We will then assess the door on-site and carry out the repair. If specialised parts are required, we will make the door safe and operational where possible and return to complete the repair once parts are available.
Q. Do you offer emergency garage door repairs?
A. Yes, we respond to urgent repair requests across Cape Town. Where possible, we complete repairs on the same visit. If parts are required, we will secure the door and return to complete the repair.
Q. My garage door is noisy or sticking?
A. A noisy or sticking garage door can be caused by a number of issues, depending on the type of door and its condition.
Common causes include:
- Worn rollers, hinges, or bearings
- Loose or misaligned components
- Lack of lubrication on moving parts
- Incorrect spring tension affecting door balance
- Cables becoming loose or uneven
If left unresolved, a sticking door can place strain on the motor and lead to further damage. For example, tip-up doors may have worn bearings, while sectional doors can develop cable or spring tension issues that affect how the door moves.
A professional service will identify the cause, carry out the necessary adjustments, and ensure the door is operating smoothly and safely.
“Ignoring these signs can lead to more costly repairs if not addressed early.”
How often should I service my garage door?
It is recommended to have your garage door professionally serviced once a year, depending on usage and environmental conditions.